Our faucets and accessories have a lifetime functional warranty. If you are having any issues with any of our products, please let us know immediately. Our tech support team can answer any troubleshooting questions you have and will come up with a quick solution. Sometimes right over the phone. For product spec sheets and installation guides, click here…

Waterstone Faucets Customer Service


Waterstone Faucets specs





Talk to live people in the USA.
Monday – Friday 6am to 5:00pm PST


“John – I just spoke to you over the phone, from Chicago. I wanted to thank you for your professionalism and help. In today’s world you don’t often come across people like you. Thanks for taking the time to listen and give the input you did. I am glad may wife decided on your companies products. Your owner and fellow workers should know all of the kindness did not go unnoticed.”
– Kevin

“Wow excellent product and customer service. Waterstone stands behind their product 100%. Thank you for being the type of company that America used to have. My wife Shelly contacted you about a leak in a part and, no questions asked, you sent out the replacement part. Thank you Waterstone!
– Russ”

“Please inform the entire team at Waterstone that John Millard was a rock star when assisting me. His personal service was fantastic. He deserves a raise!! We built our home 12 years ago and invested in the Gantry 4410-18 in oil rubbed bronze to cap off the beauty of our $200,000 kitchen. It’s the center piece of the kitchen. WE LOVE THE FAUCET!!!
Happy New Year – Dennis”

“Hi Debbie,
I wanted to thank you for the wonderful service you gave me in figuring out how to replace the diverter for my Annapolis kitchen faucet! I am still in awe that you actually had a new piece made for me in the factory at no charge to me…wow!
With gratitude – Laura”

“All is good. I simply want to thank you for the great service. I have needed a few parts for a Fulton faucet and side spray. The advice received, help from the service reps — all really differentiating from other companies. And I had my granddaughter help me replace the sprayer nozzle for the side spray. She was delighted to see the results.”
– Preston

“Mr. John – It is nice, in today’s world of typical poor customer service, that Waterstone customer service remains at the highest levels. I appreciate the highest quality of your products and the fact that you recognize the lifetime warranty that you offer.
Thank you again for your help.”
– David

“I want Waterstone to know how happy I am with the products. I have a friend who recently purchased a Waterstone faucet on my recommendation. Your tag line says it all: American Designed, Engineered and Built…Nobody does what Waterstone does…NOBODY! Thanks for everything, John. I look forward to the replacements and will call you to send the old ones back in those boxes with your return labels.”
– Mary

“I was very pleased with the prompt response and excellent service I received. My husband and I plan to build two more houses and have decided definitively to use Waterstone too. That being said, please tell me you will add bathroom fixtures and hardware to your product line up? Pretty please!!!
Great customer service.”
– Jennifer